Compliance
Data Processing Agreement
Standard SCC-based DPA available on request for any paid plan. We're GDPR-compliant by default; the DPA formalizes the arrangement for procurement and security review.
Request your DPA
Email info@stokis.io with your company name, registered address, and the email you signed up with. We'll send a pre-signed PDF you can countersign and return within 24 hours.
For custom contract terms (MSA, jurisdiction selection, audit clauses), Growth-tier and above customers can request a custom redline via the same email.
Sub-processors
The following third parties may process customer data as part of Stokis's service. We notify customers 30 days before changes.
Stripe
Payment processing, billing portal, invoicing
EU + USA
Anthropic
AI agent inference (Claude models)
EU (eu-west-1)
Sentry
Error monitoring, performance traces
EU (de.sentry.io)
Tawk.to
Live chat support
USA
Coolify (your VPS provider)
Hosting, database, file storage
EU (Frankfurt)
—
European Central Bank
FX rate reference data (read-only)
EU
—
What we collect
- Account data: name, email, hashed password (or OAuth identity).
- Workspace data: supplier names + emails, product SKUs + costs, purchase orders, supplier replies.
- Integration data: PrestaShop API key (encrypted at rest with AES-GCM).
- Billing data: name + address (held by Stripe; we hold the Stripe customer id only).
- Telemetry: IP-anonymized request logs (90-day retention), error stack traces (Sentry).
Data residency
All customer data is hosted in the EU (Frankfurt). The Anthropic agent inference happens in their EU region. Sentry traces land on de.sentry.io. Stripe processes payments through their EU entity for European customers.
Your rights
- Export: self-serve from Settings → Data → Export. Returns a JSON bundle of every workspace-scoped row.
- Delete: self-serve from Settings → Danger zone → Delete workspace. 30-day grace, then permanent purge.
- Rectify: in-app via every form, or email us.
- Object / Restrict: email info@stokis.io — we'll respond within 5 business days.